PRIVACY POLICY
Last updated: February 3, 2026
Ro Faiva Limited ("us", "we", or "our") operates the https://www.rofaiva.co.nz website (the "Service"), which includes the Ro Faiva and Ar.Ti brands. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
1. Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). This includes, but is not limited to:
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Email address
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First and last name
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Phone number
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Shipping and Billing address
2. Service Providers & Third-Party Sharing
We employ third-party companies to facilitate our Service and perform Service-related tasks on our behalf.
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Fulfilment Partners: For orders containing Ar.Ti products, we share your name, shipping address, and contact details with Printful, Inc. and its subsidiaries. This is necessary to manufacture and ship your custom items. You can view the Printful Privacy Policy for details on how they handle your data.
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Payment Processors: We use third-party services for payment processing (e.g., Stripe, PayPal). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors.
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Analytics: We use Google Analytics to monitor and analyse the use of our Service.
3. International Transfer of Data
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of New Zealand.
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Printful Operations: Because Ar.Ti items are fulfilled globally, your data may be transferred to Printful facilities in the United States, Europe, or Australia to ensure the fastest delivery.
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By using our Service, you consent to the transfer of information to these overseas entities. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the New Zealand Privacy Principles.
4. Log Data & Cookies
We collect "Log Data" and use "Cookies" to improve your shopping experience and remember your shared cart preferences across the Ro Faiva and Ar.Ti stores. You can manage cookie settings in your browser, but some features of the Service may not function without them.
5. Security
The security of your Personal Information is important to us. We use commercially acceptable means to protect your Personal Information, but remember that no method of transmission over the Internet is 100% secure.
6. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically.
8. Social Media & Advertising (Meta Business Tools)
We use various Meta Business Tools (such as the Facebook Pixel, Conversions API, and Facebook SDK) on our Service. These tools allow us to:
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Track Conversions: Measure the effectiveness of our advertising by understanding the actions people take on our website.
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Custom Audiences: Show relevant ads on Facebook and Instagram to people who have visited our website.
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Analytics: Receive aggregated reports about how people interact with our Facebook and Instagram shops.
Data Sharing with Meta: By using our Service, you acknowledge that Meta may collect or receive information from our website and other apps and use that information to provide measurement services and targeted ads. You can opt out of the collection and use of information for ad targeting by visiting the Facebook Ad Preferences or Your Online Choices.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is shared with our partners, please contact us:
info@rofaiva.co.nz.