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RETURNS & REFUNDS POLICY

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Last updated: February 3, 2026

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Thank you for shopping at Ro Faiva Limited. Our policy differs depending on whether you have purchased an original Ro Faiva artwork or an Ar.Ti custom-made item.

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1. Ro Faiva (Paintings & Special Edition Prints)

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  • Policy Window: Our policy for these items lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund.

  • Eligibility: To be eligible for a return, items must be in resalable condition. We will not refund or credit returned paintings that are marked or otherwise damaged.

  • Documentation: You must enclose a copy of the original invoice with the returned item.

  • RMN Number: You must contact us first at info@rofaiva.co.nz to receive a Return Merchandise Number (RMN) before shipping your item back.

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2. Ar.Ti (Streetwear & Accessories - Print on Demand)

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  • Custom-Made: Products sold under the Ar.Ti brand are custom-made to order. We do not offer refunds or exchanges for "change of mind" or incorrect size selection. Please use our Size Guides before purchasing.

  • Damaged or Misprinted Items: If your item arrives damaged or with a printing error, please contact us at info@rofaiva.co.nz within 30 days of delivery. Include your order number and a clear photo of the issue.

  • Lost in Transit: Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

  • Manufacturing Faults (CGA): If your gear has a manufacturing fault, we will meet our obligations under the New Zealand Consumer Guarantees Act.

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3. Shipping Your Return

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  • Standard Returns (Ro Faiva Paintings/Prints): Send to 77 Caspar Road, Papatoetoe, Manukau 2025, Auckland, New Zealand.

  • Ar.Ti Returns: DO NOT send Ar.Ti items to the Auckland address or back to the manufacturer without contacting us first. Returns sent without prior approval will be rejected.

  • Costs & Tracking: You are responsible for return shipping costs (non-refundable). We strongly advise using a trackable shipping service.

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4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be applied to your original method of payment. If you have not received your refund after approval, please contact us at info@rofaiva.co.nz.

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